Support

A structured ticket system for user support.

Implemented and disabled by default, activated per application by CORE administration.

Support gives an application a real ticketing system — a structured way for users to raise a request and for administrators to track, prioritize, and resolve it, in place of an unstructured inbox.

It connects to the same administration and notification infrastructure every other part of CORE already uses.

Structured support tickets with status and priority
A conversation thread per ticket
Administrator visibility across every open request